Please note: per your contract, third-party inspection reports are not accepted and will be denied.
Emergency Service
A warranty emergency is an event or situation related to the home's performance that creates an imminent threat of serious damage to the home or results in an unsafe living condition.
Emergency service is needed when there is:
- A plumbing leak that requires shutting off the main supply
- A sewer back-up
- A total loss of heating and/or cooling (HVAC) — both units if a two-HVAC house
If you experience a warranty emergency, click a service category below and contact the appropriate contractor. After contacting the contractor, please fill out the form below to inform the UnionMain Homes Customer Care team about your emergency.
AC & Heat Support
All Communities (Except Reunion) — K&S AC and Heating — 972-271-9319
For Reunion Only — Houk AC — 817-470-5862 or service@houkac.com (main number covers normal service and after-hours emergency).
Examples of Emergency: total loss of AC/Heat or any type of leak. If two systems are installed and only one is not working, this will not be considered an emergency.
Appliances
Factory Builder Appliances — Josh Fuller — 972-800-3863
Appliances are covered under warranty for 1 year from date of close.
Electrical
Landmark Electric — 817-310-3110
Examples of Emergency: total loss of power, or power loss to AC/Heat.
Plumbing
All Communities (Except Reunion) — L&S Plumbing — 877-577-5862
For Reunion Only — Cadet Plumbing — 469-267-6004
Main number covers normal service and after-hours emergency.
Examples of Emergency: total sewer blockage, total loss of water, gas odor, a leak that cannot be controlled at shutoff, and loss of hot water.
Roofing
For Eagle Creek and Lake Breeze — Southern Roofing — 972-596-4230
For Milrany Ranch and Brookville Estates — Corey Construction — dallas@coreyconstruction.com — 214-547-9077
For Creekside and Reunion — CMAC Roofing — warranty@cmacroofing.com — 817-470-5862 (main number covers normal service and after-hours emergency).